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IT Helpdesk Analyst
1st line IT Service Desk Analyst /Customer Help Desk/ IT Help Desk
Our client is looking for support in their fast-paced 1st line IT Help Desk as an IT
Service Desk Analyst - you will be providing 1st line customer support for I.T. system users within UK business based in Huddersfield.
The role as a 1st line IT Service Desk Analyst /Customer Help Desk will require you to handle the following.
* 1st line Service Desk application issues,
* Communication, hardware calls and queries from all levels of the business
* Primary interface between system users, IT staff and external service providers
* Support all 1st line IT queries for employees on ServiceNow. Wherever possible, resolve and close calls at the point of first contact.
* Answer calls and logging calls in a professional service led manner whilst escalating and log calls to 2nd /3rd line Support where issues cannot to be resolved at 1st line IT Support level.
* Manage the IT Infrastructure Lib...
(click "adview.online" below for full description)
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| Other Information |
| Website |
uk.whatjobs.com |
| Ad Id | 27150699 |
| Category | IT |
| Posted | February 20, 2021 |
| Expiry |
March 22, 2021 |
| Status |
FILLED
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| Details |
New, Commercial Seller |